Copenhagen Airport may have been voted one of the best airports in Europe, but an unexpected influx of passengers last month had security personnel scrambling to keep up with the long queues at the security check areas.
Passengers complained about queues that stretched all the way down into the check-in areas and took up to 30 minutes to get through – a far cry from the airport goal of three minutes.
“April was a surprise for us all, for the airport and the airlines,” Johnnie Müller, the head of security at Copenhagen Airport, told Politiken newspaper. “There was a marked increase in passengers compared to what we had planned for. We were practically overrun and needed to make adjustments.”
Voted the best
Müller said that there were days in April when there were between 3,000 and 5,000 more passengers than expected, but wouldn’t speculate on why until he had spoken with the airlines, whose passenger number predictions assist the airport with its preparations.
Müller explained that passengers are permitted to ask to be helped through the queue quickly if they are in danger of missing their flights.
Just two months ago, the security at Copenhagen Airport was voted as being the world’s best by the aviation research organisation Skytrax, based on a survey of over 12 million travellers.