New problem for Rejsekort: In a tangle with top-ups - The Post

New problem for Rejsekort: In a tangle with top-ups

Travel card applies payments to the wrong customers’ card

March 4th, 2015 12:44 pm| by Christian W

The electronic travel card Rejsekort, which has come under fire for technological faults since its debut in 2011, is yet again making the headlines for the wrong reasons.

The company reports that the system has on several occasions debited one customer’s payment agreement and credited the card of another customer entirely.

“The fault has meant that in 16 cases a customer’s Rejsekort has been topped up through another customer’s payment agreement,” Rejsekort confesses on its website.

“The Rejsekort customer service centre will contact the affected customers in the coming days and the customers that have suffered a loss will be compensated.”