Passengers using Rejsekort for their train, bus and Metro trips risk paying more if one or the other – or all of them – run late.
If the trip exceeds the maximum amount of time allowed for the number of zones travelled – in the metropolitan area, there is an hour allotted to travel two zones and one hour and 15 minutes to travel three zones – the Rejsekort starts piling on extra charges, and passengers can only get their money back if they discover themselves that they have been charged for the delays and contact the customer service.
“It is simply grotesque,” Asta Ostrowski, a senior adviser from the consumer council Forbrugerrådet, told Version 2.
No system for compensation
DSB, the majority shareholder in Rejsekort, confirmed that passengers will be charged for timing out during delays.
“It is true that it can can happen, and we do not have a system that can automatically correct it or compensate for it,” said Christian Linnelyst, a DSB spokesperson. Linnelyst said that travellers often use the same routes everyday, so they should make note of the cost of their trip when they check out.
“If they have been delayed, they should see if the cost of the trip is different and get in touch with customer service. Unfortunately, that is all that can be done at the moment.”