CPH Post

Business

TDC outsources 800 customer service jobs

One in ten support jobs now handled by American firm


American company will soon be the employer of 800 TDC employees (Photo: TDC)

August 6, 2014
15:54

by Ray Weaver


The American service company Sitel is taking over some of the customer support functions at TDC in the largest outsourcing in the company’s history.

The outsourcing means that one out of every ten TDC customer support employees – 800 people in all – will be working for a new boss by autumn.

“This is the most comprehensive outsourcing in the group’s history, and it has been important for us to ensure that employees have maximum confidence in the process,” TDC head Jens Aaløse said in a statement. “That confidence has been achieved through the agreement with Sitel.”

The 800 TDC employees will be under Sitel’s auspices starting on October 6. They currently work from offices in Copenhagen, Aarhus and Sønderborg, but the Copenhagen and Aarhus jobs will all be moved to either Sønderborg or London and around 150 of the positions will be located in London by the end of 2015, according to TDC.

Savings will go to training
The agreement will cut TDC’s customer support costs. The company said that part of the savings will go to training programs for its remaining employees.

“The agreement with Sitel provides excellent support functions and simultaneously releases the resources that make it possible for us to provide significantly better customer service,” Aaløse said.

READ MORE: More TDC jobs may be headed out of the country

The terms of employment for the affected employees will remain the same for the moment, according to the statement.

One of Sitel’s stated goals in taking over from TDC is to significantly reduce the waiting time for telephone support.



Related stories



Latest Comments

Vivo en Argentina y nunca pude lograr la doble ciudadanía ya que mi padre...

(Patricia Thomassen on December 18, 2014 19:38)

Yeah finally after 22 years of waiting :) :)

(Susan M Galler on December 18, 2014 18:12)

Danish team deserved this cruel lesson, because the Danish handball community...

(Szalay Gergely on December 18, 2014 15:49)

Do these municipalities understand the geopolitical situation of western...

(Jaou Ad on December 18, 2014 13:54)

For god sake, not again. Academic career is a very risky path with no real...

(Andrei Shchebet on December 18, 2014 13:26)

"In the north-Canadian hamlet of Arviat, an organised polar bear patrol,...

(Aleksander Pruitt on December 18, 2014 10:11)

Customers from all most all parts of USA and Canada purchase from us without...

(Jhon Donald on December 18, 2014 10:10)

Moose can be dangerous. https://www.youtube.com/watch?v=p9LTjhGvxxg "A class...

(William Harvey on December 17, 2014 18:27)

Yohannes Yilma ? .....Seble Ephrem, the old lady! .. @Yohannes Yilma whether...

(Tes Fetewi on December 17, 2014 14:56)

'Mmmmuricanization.

(Stefan Valentin Pestean on December 16, 2014 22:20)