Rejsekort passengers pay more if trains are late

The longer the delay, the higher the price

August 13th, 2014 5:00 pm| by admin

Passengers using Rejsekort for their train, bus and Metro trips risk paying more if one or the other – or all of them – run late.

If the trip exceeds the maximum amount of time allowed for the number of zones travelled – in the metropolitan area, there is an hour allotted to travel two zones and one hour and 15 minutes to travel three zones – the Rejsekort starts piling on extra charges, and passengers can only get their money back if they discover themselves that they have been charged for the delays and contact the customer service.

 “It is simply grotesque,” Asta Ostrowski, a senior adviser from the consumer council Forbrugerrådet, told Version 2.

No system for compensation
DSB, the majority shareholder in Rejsekort, confirmed that passengers will be charged for timing out during delays.

“It is true that it can can happen, and we do not have a system that can automatically correct it or compensate for it,” said Christian Linnelyst, a DSB spokesperson. Linnelyst said that travellers often use the same routes everyday, so they should make note of the cost of their trip when they check out.

READ MORE: Rejsekort not as cheap as it claims

“If they have been delayed, they should see if the cost of the trip is different and get in touch with customer service. Unfortunately, that is all that can be done at the moment.”

Frans Nielsen and the rest of the NHL Danes are ready to ice the competition (photo: Frans Nielsen)
Puck drops nicely for Danish NHL players
Most people lament the arrival of winter and the miserable cold and freezin...
Deer are being run down in record numbers (photo: Malene Thyssen)
Record numbers of Danish deer being run down on the roads
Given that the autumn months tend to be high season for collisions between ...
A women's group says this is offensive (photo: Facebook)
Women’s group says bar is guilty of sexism
Eske's Bierbar in Vejle has an ad on its Facebook page that shows two femal...
Lars Rebien Sørensen has been part of Novo Nordisk for 33 years (photo: Novo Nordisk)
Novo Nordisk head named best boss in the world
Lars Rebien Sørensen, the head of the Danish pharmaceutical giant Novo Nor...
Ottosen was forced to dance with 'Jihadi John' (photo: Youtube/IS)
Danish journalist details torture at the hands of IS
Daniel Rye Ottosen, the Danish freelance photographer who endured months of...
Well, they were trying to (photo: Richard Masoner )
SAS passenger jet makes emergency landing in Greenland
An SAS passenger flight heading from Sweden to the United States is slated ...