Ten days after he replaced Ejvind Kolding as the head of Denmark’s largest bank, Thomas Borgen says he is ready to undo the changes made by his predecessor.
Under Kolding, Danske Bank, as part of its 'New Standards' campaign, had begun a process of closing branches in order to meet reduced demand for face-to-face customer service.
Borgen said the bank’s customers had accepted that some branches needed to be closed, but admitted the process had taken place too quickly.
Berlingske Business
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