DSB handing out record number of fines

A focus on education and leadership has resulted in a more effective ticket control

New figures from the national railway providers, DSB, showed that a record number of fines had been handed out in 2013, the most in five years.

DSB ticket controllers handed out a whopping 186,478 fines last year, 125,350 of which were landed on the S-trains – which translates to about 340 passengers being fined every day on S-trains.

“We don’t enjoy handing out fines, but we are happy that we have some very capable employees who move through the trains quickly,” Anette Haugaard, the deputy head of DSB, told metroXpress newspaper.

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Effective controllers
DSB has fewer ticket controllers than before, so the current staff is forced to be far more efficient at their jobs.

“We never think it’s positive that there are customers who don’t purchase the right tickets, but we need control because otherwise many would simply not pay,” Haugaard said.

Haugaard went on to underline that a greater focus on education and leadership has resulted in a more effective ticket control.