Smashing deliveries concerning online shops in Denmark
This article is more than 7 years old.
Delivery services reject criticism, contending that only 1 in 5,000 arrive broken
Several Danish companies that provide a home delivery of their online products say that increasing numbers of their customers complain that their goods arrive broken.
A video of a now-sacked GLS driver throwing packages in Sønderborg is apparently not an isolated case.
Several major online shops often experience that their packages get broken on the way to customers.
“What you see in that video happens every day,” Lone Simonsen, the head of customer services at Kop & Kande, told Dagbladet JydskeVestkysten.
“We use both GLS and Post Denmark. We have customers who call every day that they received broken merchandise.”
Delivery services reject criticism
Jens Simonsen, the webmaster at Bahne, said their customers also received damaged goods.
“On a monthly basis, we have probably five to six packages that break,” he said. “Pictures are especially fragile.”
Simonsen said that packaging at the company end is also important.
“A package must be able to withstand a drop from the table where it is packed.”
READ MORE: Post Danmark not delivering
However, Post Danmark rejected the criticism of its delivery people, saying there were problems with just 0.02 percent of the parcels it delivered in 2014.
GLS said that it only had problems with 0.01 percent.
Sun, samba and sprinting with our stately superiors
The Royal Run and Copenhagen Carnival enjoyed heavenly weather over the Pentecost weekend
Copenhagen’s mysterious white trucks and orange poles: we’re talking good vibrations
Something for the Weekend? Try sleeping with tigers
Glamping, a combination of glamour and camping, has become popular in Denmark in recent years. It’s all about getting close to nature in a spectacular way
Uffe Jørgensen Odde
Denmark looking to legalise abortion for 15-year-olds without parental consent
As speculation mounts about the PM heading to NATO, party soldiers ponder the future
Uffe Jørgensen Odde
Navigating the Changing Landscape: Tips for Businesses in the Digital Age in Denmark
This content is sponsored
Popcorn and penalties at the Parkeringhus penthouse – Vesterbro’s latest skyline attraction
Performance Review: When the best vodka is saved to last, it’s … hic … worth the wait
Astrid Lindgren sees off HC Andersen in battle of the children’s literature giants
Defence milestone: Denmark officially joins PESCO
By joining the Permanent Structured Cooperation, the Danes are now part of all aspects of EU security and defence policy