Electronic visa application system is down

Online VU1, VU2, VF1 and VF2 solutions cannot be processed

Apr 29, 2016

Danish representations abroad and the immigration services Udlændingestyrelsen, are unable to process or issue visa applications at the moment due to a faulty IT system.

It is also not possible to perform digital controls of visa holders at Denmark’s outer Schengen borders.

“The relevant authorities are in close contact and have already implemented a series of temporary solutions to deal with the situation,” the Ministry of Immigration, Integration and Housing wrote.

“We will continuously report on the status of the processing of visa applications at newtodenmark.dk. The IT problems affect both the case-handling systems and the digital visa self-service solutions.

Currently, it is not possible to estimate when the IT issues will be corrected.

VU1 and VU2 in paper form
The issues pertain to the following self-service solutions:

VU1 online: Invitation to apply for business visa
VU2 online: Invitation to apply for a visa for a private visit
VF1 online: Pre-approval of a business
VF2 online: Invitation of a business associate requiring a visa

VU1 and VU2 applications can instead be obtained in paper form at newtodenmark.dk. The paper forms must be completed by hand in block letters or on a computer, printed out and sent to the person who should be invited.

One form must be completed for each person to be invited. The visa applicant must bring the invitation to the representation abroad where the application should be submitted. The visa application cannot however be processed until after the IT problems have been solved.

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