Nordea displaces Danske Bank as the Danish bank with the most dissatisfied customers

It’s been a relatively bad year for Nordea, the Nordic financial services group with a strong presence in Denmark.

READ MORE: Nordea’s interim results exceed expectations

First it was outed in the Panama Papers as helping customers to establish tax havens, and then it was claimed it had hugely underestimated the amount of risk in its corporate lending.

And now it has displaced Danske Bank as the major bank with the most dissatisfied customers in Denmark.

Less relevant, more distant
The annual Voxmeter survey, which was based on 1,000 interviews about banking experiences, reveals that Danes feel Nordea’s services haven’t kept pace with modern living requirements and that the bank has become increasingly distant from its customers.

“It’s not just this year’s negative publicity about tax havens in Panama, although it won’t have helped matters,” Voxmeter chief executive Christian Stjer told finans.dk.

“Contact with the bank only seems to happen when it’s something negative. Furthermore, customers believe it’s become more expensive to bank there.”

Torben Laustsen, the director at Nordea responsible for private customers in Denmark, conceded to finans.dk that it had been a difficult period and that the bank “can and must do better”. IT challenges, he said, had also posed some problems.

It wasn’t long ago that things had been much rosier. According to the annual Banking 500 report by Brand Finance in February 2015, Nordea had the most valuable brand in Scandinavia.

Better for Danske Bank
Danske Bank, meanwhile, was pleased with a huge improvement, telling finans.dk that its “proactive” customer-first approach, originally implemented towards the end of 2013, was paying dividends.

Still, it was only second last, just behind Nykredit, while Arbejdernes Landsmark had the highest satisfaction rating.

 

 

 

 

 

 

 

 

 

 

TOP STORIES

  • In conversation with Conrad Molden: The man behind the mic

    In conversation with Conrad Molden: The man behind the mic

    He’s tickled our funny bone with countless wisecracks and clever wordplay, and in the process, made Denmark feel a little more personable to many expats. An international import himself, funny man Conrad Molden has successfully carved out a niche for himself on the Danish stand-up scene, but it’s taken a solid 13 years, much trial and error, and heaps of Danglish

  • Volunteer Night 2025: when volunteering rimes with integrating

    Volunteer Night 2025: when volunteering rimes with integrating

    On Wednesday, April 30, from 17:00 to 20:00, Studenterhuset will host Volunteer Night 2025, a free event organized by the organization International House Copenhagen, which goal is to ease the relocation process for newcomers in Denmark

  • The international who shaped Copenhagen

    The international who shaped Copenhagen

    Anna Maria Indrio is one of the most important architects in Denmark, having contributed to shaping Copenhagen into what it is today. Among her best-known projects are the extension of SMK and Arken, as well as the Natural History Museum and the Darwin Centre in London. She moved here 60 years ago, when “Copenhagen was gray and dormant. Predictions suggested it would become depopulated. But putting people at the center changed everything,” she said

  • Danish government passes amendment to increase citizenship fee by 50%

    Danish government passes amendment to increase citizenship fee by 50%

    Fees were raised to reflect processing costs and curb repeat applications, creating debate over whether the new charges erect barriers to political participation for internationals.

  • Internationals’ labour contributes 361 billion DKK to Denmark’s GDP, and it is growing strongly every year

    Internationals’ labour contributes 361 billion DKK to Denmark’s GDP, and it is growing strongly every year

    According to a report by the Danish Chamber of Commerce, internationals’ contribution is 12% of the country’s GDP. In 2023, it was 322 billion DKK, and in 2008, it was 136 billion DKK. “Internationals make a gigantic difference in our prosperity and welfare,” comments Morten Langager, the Director of Dansk Erhverv.

  • Inside Denmark’s innovation engine

    Inside Denmark’s innovation engine

    With half of its staff being international, the BioInnovation Institute reflects Denmark’s broader transformation into a global innovation hub. But can the country—and Europe—keep up the pace? “If reforms are made now, we can close the gap in ten years,” explains BII’s CEO

Connect club

Connect Club is your gateway to a vibrant programme of events and an international community in Denmark.

Sign up here

Career

Want to advertise your job with CPH Post?

Contact us

Jobs