Nordea displaces Danske Bank as the Danish bank with the most dissatisfied customers

It’s been a relatively bad year for Nordea, the Nordic financial services group with a strong presence in Denmark.

READ MORE: Nordea’s interim results exceed expectations

First it was outed in the Panama Papers as helping customers to establish tax havens, and then it was claimed it had hugely underestimated the amount of risk in its corporate lending.

And now it has displaced Danske Bank as the major bank with the most dissatisfied customers in Denmark.

Less relevant, more distant
The annual Voxmeter survey, which was based on 1,000 interviews about banking experiences, reveals that Danes feel Nordea’s services haven’t kept pace with modern living requirements and that the bank has become increasingly distant from its customers.

“It’s not just this year’s negative publicity about tax havens in Panama, although it won’t have helped matters,” Voxmeter chief executive Christian Stjer told finans.dk.

“Contact with the bank only seems to happen when it’s something negative. Furthermore, customers believe it’s become more expensive to bank there.”

Torben Laustsen, the director at Nordea responsible for private customers in Denmark, conceded to finans.dk that it had been a difficult period and that the bank “can and must do better”. IT challenges, he said, had also posed some problems.

It wasn’t long ago that things had been much rosier. According to the annual Banking 500 report by Brand Finance in February 2015, Nordea had the most valuable brand in Scandinavia.

Better for Danske Bank
Danske Bank, meanwhile, was pleased with a huge improvement, telling finans.dk that its “proactive” customer-first approach, originally implemented towards the end of 2013, was paying dividends.

Still, it was only second last, just behind Nykredit, while Arbejdernes Landsmark had the highest satisfaction rating.

 

 

 

 

 

 

 

 

 

 




  • Young Copenhageners supply study grants by selling cocaine

    Young Copenhageners supply study grants by selling cocaine

    In recent years, the spread of cocaine has accelerated. The drug is easily accessible and not only reserved for wealthy party heads. Copenhagen Police have just arrested ten young people and charged them with reselling cocaine

  • 5 Mistakes I Made When I Moved to Denmark

    5 Mistakes I Made When I Moved to Denmark

    Here are five mistakes I made that helped me understand that belonging isn’t a strategy—it’s a practice. This isn’t a story of struggle—it’s a reflection on growth, told through the lens of emotional intelligence.

  • Analysis shows that many students from Bangladesh are enrolled in Danish universities

    Analysis shows that many students from Bangladesh are enrolled in Danish universities

    Earlier this year, the Danish government changed the law on access for people from third world countries to the Danish labor market. Yet, there may still be a shortcut that goes through universities

  • Danish Flower company accused of labor abuse in Türkiye

    Danish Flower company accused of labor abuse in Türkiye

    Queen Company, a Denmark-origin flower producer with pristine sustainability credentials, is under fire for alleged labor rights violations at its Turkish operation, located in Dikili, İzmir. Workers in the large greenhouse facility have been calling decent work conditions for weeks. The Copenhagen Post gathered testimonies from the workers to better understand the situation

  • Advice for expats: Navigating Life as an International in Denmark

    Advice for expats: Navigating Life as an International in Denmark

    Beginning this month, Expat Counselling will be contributing a monthly article to The Copenhagen Post, offering guidance, tools, and reflections on the emotional and social aspects of international life in Denmark. The first column is about Strategies for emotional resilience

  • New agreement criticized for not attracting enough internationals

    New agreement criticized for not attracting enough internationals

    Several mayors and business leaders across Denmark are not satisfied with the agreement that the government, the trade union movement and employers made last week. More internationals are needed than the agreement provides for

Connect Club is your gateway to a vibrant programme of events and an international community in Denmark.


  • “It’s possible to lead even though you don’t fit the traditional leadership mold”

    “It’s possible to lead even though you don’t fit the traditional leadership mold”

    Describing herself as a “DEI poster child,” being queer, neurodivergent and an international in Denmark didn’t stop Laurence Paquette from climbing the infamous corporate ladder to become Marketing Vice President (VP) at Vestas. Arrived in 2006 from Quebec, Laurence Paquette unpacks the implications of exposing your true self at work, in a country that lets little leeway for individuality

  • Deal reached to bring more foreign workers to Denmark

    Deal reached to bring more foreign workers to Denmark

    Agreement between unions and employers allows more foreign workers in Denmark under lower salary requirements, with new ID card rules and oversight to prevent social dumping and ensure fair conditions.

  • New association helps international nurses and doctors Denmark

    New association helps international nurses and doctors Denmark

    Kadre Darman was founded this year to support foreign-trained healthcare professionals facing challenges with difficult authorisation processes, visa procedures, and language barriers, aiming to help them find jobs and contribute to Denmark’s healthcare system