We are looking for an experienced profile to join us at our office in Copenhagen, Østerbro!

We are looking for a dynamic Team Lead to manage our International team of E-commerce assistants and Managers. Our international team consist of multiple nationalities. If you want to join the world of E-commerce, love employee development, and have great leadership skills, we can’t wait to hear from you.

Our new colleague will work with all the aspects of launching and operating successful webshops. At the same time, he or she will coordinate and prioritise the tasks across the team and help develop team competencies with our Head of Operations.

It is also a part of the job to assist with customer service and translations, as well as monitor social media on behalf of the webshops we work with. In other words, you will be able to manage all the tasks related to running several webshops over time.

What do we expect from our next colleague?

We are looking for people with a positive attitude and a genuine desire to help customers & colleagues. We expect that you have experience as a team lead or co-ordinator in a relevant field such as e-commerce, customer service or similar is a plus.

Must have:

• First and foremost, a deep understanding of customers’ mindsets and first-hand knowledge of the culture in Germany.
• Native-level language skills, good command of written and spoken language.
• To have an analytical mindset and be able to spot problems and come up with solutions
• To have an interest in helping and developing your employees
• Have relevant experience with leading a team, as a Coordinator or a Team Lead

You should also have:

• Good computer skills and a willingness to learn new things
• A team-player attitude

Your tasks and responsibilities:

• The overall responsibility for the team
• Having monthly 1-1s & annual performance reviews
• Make sure you have the right resources and competencies in the team
• Be a part of solving the team’s tasks

Great place to work!

We want to ensure that our employees are happy and flourishing in the company. First of all, we strive to make sure that everybody’s workday includes a variety of tasks. On Fridays, we occasionally enjoy a drink or two, and we are big fans of social events — from sporty activities to great parties. We value a friendly and informal atmosphere, where people thrive and grow together.

We offer

• Training in e-commerce, customer service, our tools and more – We’ll teach you everything you need to know to succeed in this role.
• Career development & training for specialised roles – we support your growth with frequent 1-1 meetings and tailored training
• Hybrid attendance – a lot of us have family far away or perhaps you just want to stay in some days. We trust that you can work remotely once in a while
• Profit share programme – enjoy the fruit of your labour!
• Flexibility – be it a dentist or a sick kid, we understand that sometimes schedules have to change
• Social Club – Parties and social gatherings are a great way to form lasting friendships
• Lunch benefits – We will cover some of your lunch costs to make sure you get a healthy break with your colleagues every day
• Parental leave — MakesYouLocal will support your maternity or paternity leave with a full salary

This is a full-time position, and you will work from our brand-new office in Nordhavn, Copenhagen. If you can see yourself joining our team, do not hesitate to upload an application with your CV.

About MakesYouLocal

MakesYouLocal was established in Copenhagen in 2010. ​​We help businesses with initial strategic decisions for their online shops expanding into new markets. With native knowledge and localisation services, we make sure that our clients’ webshops meet expectations in the new countries they launch in.

Our local teams are an important part of our clients’ daily operations. We take care of customer service and webshop maintenance in local languages and provide valuable insights for business development and marketing strategies.

With our cross-border e-commerce experience from more than 400 projects and our +120 native e-commerce savvy employees across offices in Copenhagen, Vilnius, Berlin and Brno, we work closely with our clients to secure their international success. We focus on helping businesses with everything requiring native language skills and cultural understanding – from initial market research to daily webshop management and customer service.

Diversity

MakesYouLocal is an equal-opportunity employer and values diversity. All employment is decided on the basis of qualifications, merits and business needs. We welcome applications regardless of race, colour, religion, sexual orientation, age or disability.

• First and foremost, a deep understanding of customers’ mindsets and first-hand knowledge of the culture in Germany.
• Native-level language skills, good command of written and spoken language.
• To have an analytical mindset and be able to spot problems and come up with solutions
• To have an interest in helping and developing your employees
• Have relevant experience with leading a team, as a Coordinator or a Team Lead