Airlines given deadline for cancelled flight compensation

SAS, Norwegian, easyJet, Lufthansa and Ryanair among the 12 airlines given notice by the Danish transport authority 

“Waiting, for a jet plane” (photo: News Oresund)
October 5th, 2020 10:36 am| by Christian W
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Due to the Coronavirus Crisis, passengers have been forced to wait significantly longer for compensation payouts from airlines that have cancelled their flights.

Now the Danish Transport Authority (DTA) has given the waiting passengers some clarity.

DTA has set a deadline for a dozen airlines to pay compensation to passengers who have had their flights cancelled. 

READ ALSO: SAS overwhelmed with coronavirus refund demands

Turbulent times
The 12 airlines encompassed by the deadline are
SAS, Norwegian, easyJet, Ryanair,  Aegean Airlines, Air France, Brussels Airlines, KLM, Lufthansa, TAP Portugal, Thai Air and Vueling. 

The measures encompass journeys that were cancelled by the airlines and which originated from an airport in Denmark.

They will also be in effect for trips originating from EU member states and ending at a Danish airport.

See factbox below for further details.

READ ALSO: Copenhagen has one of Europe’s most passenger-friendly airports

Failure = being reported
The measures will be in effect for bookings in which both the outbound and return flights have been cancelled, or if the outbound flight has been cancelled and the return flight can therefore not be completed.

The DTA will continuously assess whether similar measures will be taken against other airlines.

Failure to adhere to the deadlines will result in an airline being reported for non-compliance with EU air passenger rights regulations.

The deadline stipulates that:


– Compensation requests received by airlines before October 1 must be refunded by November 15 at the latest

– Compensation requests received by airlines between October 1 and November 15 must be refunded by December 1 at the latest

– Compensation requests received by airlines after November 15 must be refunded within seven days of the request being received