Health board slams emergency medical phone service

1813 number putting patients at risk, report claims

The national health department, Sundhedsstyrelsen, issued a scathing report of the Capital Region's already much-maligned 1813 emergency service number last week. Konservative health spokesperson Mai Mercado said that Nick Hækkerup (S), the health minister, must address the problem.

“The minister’s own board is now saying that patient safety is at risk,” Mercado told TV2 News. “Yet as late as last week, Hækkerup denied that he has a responsibility in this matter. That is nonsense. Of course he must get involved.”

Lives at risk
While the health department has given the Capital Region until 4 April to address the problems, Mercado said that it cannot wait.  

“They have a duty to respond when human life is at stake,” Mercado said. “The 1813 system should be reappraised and the old doctor-on-call service should be reinstated.”

“They must recognise that the entire thing is a mistake.”

READ MORE: Unable to hit goal, emergency phone line changes definition of success

Sophie Løhde, Venstre’s health spokesperson, agreed that the report from the board was troubling, but did not think the health minister needed to get involved before the Capital Region’s report on what it was doing to fix the system comes out in April.

“There has been serious criticism, and I expect the Capital Region to present concrete initiatives to rectify them,” she told TV2 News. “The minister can then decide if the reforms are sufficient.”

Hækkerup said that he would let the region work to get its house in order.

“I assume that they are already in the process of addressing the points that the heath board pointed out, and I have told them that I take the report very seriously,” he told TV2 News.





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