Computer crash crippled banks

Sunday morning left some unable to use their bank accounts

Jan 25, 2015

If you tried to use your online or mobile banking systems Sunday morning and were rejected, then the problem may not have been with your account, but rather with the bank’s IT systems.

A computer breakdown in JN Data and Bankernes EDB Central (BEC), companies that provide IT and software support to various Danish banks, brought some banks’ operations to a standstill, reports DR.

Arbejdernes Landsbank, Nykredit and Handelsbanken were affected by the IT issue, which left their customers unable to use online banking, mobile banking and, in some cases, their debit cards.

Erling Jensen, the CEO of JN Data, told DR that the crash happened overnight during a “planned update that went wrong”.

By 11am systems were up and running again.

Jensen said their technicians would be analysing the crash to find out what happened and ensure this would not happen again.

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